Terms & Conditions
Thank you for shopping at PramShare. Our mission is to provide hassle-free rental of high-quality pram and other baby equipment for your little ones so you will have more time to enjoy every precious moment of their growing up years.
Here are some items that you need to know and agree if you would like to rent with us.
By renting at PramShare, you accept the following terms and conditions:
Safety and Hygiene
- Your baby’s safety and hygiene are of utmost importance to us. Despite carrying reliable products, we always ensure the functionality and hygiene are of high standard prior to any delivery.
- Functionality inspection: At PramShare, we do a 100% inspection check on all parts and movable components to ensure they are in full working condition.
- Hygiene inspection: After pram has been returned, we will put them through a cleaning process to ensure the pram is thoroughly cleaned before we send it out to you. Due to the need to air-dry washed prams, it may take two to three days for the entire cleaning process to be completed. This is one reason why sometimes we are unable to commit to your colour or series preferences.
- We will also demonstrate the various functionalities of the pram to you.
- In addition to our conscientious efforts to maintain a high level of safety and hygiene, customers will have a proactive role to play to ensure that the strollers rented from PramShare are used in the correct manner. In this regard, we will seek our customers' cooperation to use the rented strollers in a careful and responsible manners.
- Do let us know immediately if you see something is wrong or missing.
- A full payment of the selected rental period is required to confirm your order.
- This payment can only be done by credit card.
- On top of the rental payment, a security deposit will be levied. This is to guard against unlawful usage of our pram such as reselling, theft and damaging them beyond repair.
- At the end of the rental period, this deposit will be returned to you fully via the same credit card you used for payment, upon PramShare's collection of the rented pram in its original condition prior to the issuance of the equipment to you. However, if the pram is found to be damaged, a portion or full amount of the security deposit will be confiscated. PramShare has the final decision in determining the state of returned pram.
- The following is a rough guideline, which may change without notice, on the refundable deposit:
- Same condition as before: 100% refund
- Lightly soiled/dirty: 75% refund
- Small mechanical/functionality/ cosmetic damages: 50% refund
- Heavily soiled/dirty/severe mechanical/functionality damages: 0% refund
- Lost pram: 0% refund
We understand that your plans might change and we accept order cancellation with no question asked with the following refund rates:
- 100% refund if notify >2 weeks before
- 50% refund if notify 1-2 weeks before
- 0% refund if notify <1 week before
We seek your understanding if your payment cannot be refunded due to late notification.
- Fixed $15 per one-way delivery, excluding public holiday
- Fixed $25 per one-way delivery if you want it delivered on a sunday / public holiday
- Earliest delivery is the following day after 12 PM SGT, excluding public holidays, for orders received before 7pm.
- Urgent same day delivery is subject to availability and additional charges.
- It is the parent’s or authorised recipient responsibility to do a check on its functionality when receiving the pram.
One for one exchange
- In the unlikely event of any faulty parts or components found during the receiving check, either by our PramShare staff or yourself, we will take it back and send you another one in the shortest time possible.
- $15 per one way pick up
- Return in the same condition you received it
- Return all items, equipment and manuals (if applicable)
- We are more worried about your baby’s safety, is he/she alright? Are your belongings lost along with the pram? If yes, please make a police report immediately.
- Thereafter, notify us and we will bring a pram to you in the shortest time possible at a discounted rate.
- No refund on rental and deposit
- On top of the deposit, there will be a chargeable lost fee which is equivalent to the deposit amount
- In short, when you lost the pram, it will cost you 2 X deposit amount.
- Promotional discounts are subjected to changes without any notice. Free gifts are mostly while stock last and no guarantee to your preference of specific colour and series.
- Personal information collected such as address, phone number are used for deliveries / collection of pram only and we will not share or disclosure your information to third parties without your explicit consent, except as specified in this policy. Also, by renting or initiating contact with PramShare, you are granting us the rights to contact you via calls or messages on the relevant and reasonable topics even if you are registered in the Do Not Call (DNC) registry.
- PramShare is our trademark
- All other trademarks, product names, and company names and logos appearing on the Site are the property of their respective owners.
- You acknowledge that this site contains information, data, photos, pictures, graphics, videos and other material (also known as ‘content’) that are protected by copyrights, trademarks and other proprietary rights. You may not modify, remove, edit, publish, create derivative work to transfer or sale of similar products and services, or in any way exploit any of the content.
Color/ product description
- PramShare does its best to provide the best representation of its product in this website, however, the colour you see on your screen may be different from the actual product due to setting different. We do our best to ensure the description are as accurate as possible to our best knowledge, however, we do not warrant that it is error-free.
- More importantly, product descriptions stated are adapted from the original manufacturer’s content who has the proprietary rights over such content.
Limitation of liability
- Under no circumstances shall we or any other parties involved in the business of PramShare be liable for any direct or indirect damages or other intangibles losses.
- You agree to indemnify PramShare and its subsidiaries, owners, directors, agents, employees or other partners, from any claims or demands.
- As we focus a lot on bringing superb customer service to our customers, we reserve the rights to refuse to rent or sell products to you, if it reasonably appears to us that you intend to resell or to sublet the products. We also reserve the rights to limit the quantity of items each customer can buy/rent. The promotion items, offers and free gifts are subjected to changes without notice and we cannot confirm the price until you have made your order. To our best efforts, there may be a small number of price discrepancies in our catalogue, if the price is higher than what you have paid, we will contact you for instructions before shipping or notify you on cancellation.
- Note, the contract of rental of equipment between us and customers starts when we charge a valid credit card or otherwise receive payment.